We offer a 10 day return period for non-personalized items in their original condition, tags still attached and in original packaging. Shipping is not refundable.

There is a 20% restocking fee on all returns. Damaged nutcrackers will be replaced or repaired at our discretion. All damages must be reported within 3 days of receipt.

Merchandise purchased before December 25 can not be returned after that date for a refund, credit or exchange.

Please Contact Us to request an RA# for your return. Be sure to write your RA# on the outside of your box ~ returns without an RA# on the outside of the box will be refused. We advise using an insured carrier that includes tracking. All returns must take place within 10 days of receipt of items.

Return to:
Nutcrackers by Mail
JK Boutiques LLC
13926 Hull Street Road
Midlothian, VA 23112

We can only credit the card used for the original purchase. We will be happy to issue a store credit if you prefer.

Orders shipped with free shipping will have our standard shipping charge subtracted from your purchase credit. Orders shipped with free gift will have the value of the gift deducted from your purchase credit.

Exchanges for other merchandise are treated as new orders. Simply order the new item online, we'll process the new order & ship it promptly. Your account will be credited when we received your return.